Building bridges, not walls: Effective communication strategies for dealing with a selfish boss

Graeme Richards by Graeme Richards | April 2, 2024, 5:26 am

Navigating through the corporate world can feel like walking through a minefield, especially when you have a self-centered boss.

The difference between enduring your workdays and actually enjoying them can often boil down to communication.

Effective communication isn’t about battling egos. It’s about building bridges of understanding, not walls of resentment.

In this article, I’ll share some helpful tips that can turn the seemingly daunting task of communicating with a selfish boss into a manageable, and even rewarding experience.

Stay tuned for strategies that will help pave your way towards a more harmonious workplace!

1) Mirror, don’t echo

Navigating the tricky waters of a self-centered boss can feel like a delicate dance.

And the dance move most likely to bring harmony? Mirroring, not echoing.

Mirroring is about understanding, empathizing, and reflecting back the feelings of your boss. It’s not about mimicking their selfish behaviour or attitudes.

The concept of mirroring is a cornerstone in psychology and communication theory. The idea is that by subtly mimicking the other person’s behaviour and language, you can create a sense of rapport and understanding.

Consider this. It’s the logic behind successful negotiations and conflict resolution.

When faced with a selfish boss, instead of echoing their self-centered behaviour, mirror their concerns and feelings. Reflect back what they are saying to you in a way that makes them feel heard and understood.

Remember though, honesty is key here. Make sure your mirroring feels genuine, not forced or contrived.

You’d be surprised at how much smoother your conversations can go when your boss feels genuinely understood and validated.

2) The power of patience

In my own professional journey, I’ve found that patience can be a powerful strategy when dealing with a self-centered boss.

Let me share a personal example. I once had a boss who was particularly difficult. He was often dismissive of my ideas and would frequently take credit for the work I had done.

At first, I responded with frustration and resentment. But then, I tried a different approach: patience.

Instead of reacting impulsively to his behavior, I began giving him space. When he dismissed my ideas, I patiently reiterated them, explaining their value in a calm, composed manner. When he took credit for my work, I calmly told him how it made me feel and asked for recognition.

Over time, this patient approach led to a shift in our dynamic. My boss began to see the value of my contributions and started giving me the recognition I deserved.

Remember, change doesn’t happen overnight. Patience isn’t just about waiting; it’s about maintaining your composure even in the face of adversity. This strategy might seem challenging at first, but trust me, it’s worth the effort!

3) Active listening

While we often focus on what we’re going to say next, listening is half the battle in any conversation.

Active listening involves fully focusing on the speaker, understanding their message, responding thoughtfully and withholding judgment. It’s a communication technique used by counselors, trainers and conflict mediators to resolve disputes and build understanding.

In a study by Wright State University, active listening was found to be a key factor in reducing misunderstandings and conflicts in the workplace. The research revealed that when employees feel heard, they are more likely to cooperate and less likely to engage in counterproductive behaviors.

So when dealing with a self-centered boss, take the time to really listen. Reflect back what they’re saying and ask for clarification if needed. This simple act of active listening can help build bridges of understanding and respect.

4) Choose your battles wisely

When dealing with a selfish boss, it’s crucial to know when to stand your ground and when to let things slide.

Not every disagreement needs to be a showdown. In fact, persistently challenging your boss over trivial matters can lead to unnecessary friction and even escalate tensions.

On the other hand, there will be times when it’s important to assert yourself and voice your concerns. Knowing the difference between these instances can save you a lot of stress and potential conflict.

So take a moment to assess the situation. Ask yourself: Is this issue worth the potential fallout? If it’s not, maybe it’s better to let it go. But if it is, approach it with tact, respect and solid reasoning.

Remember, effective communication isn’t about winning every argument; it’s about fostering understanding and mutual respect.

5) Use the ‘sandwich’ feedback method

Giving feedback to a self-centered boss can be a daunting task. Luckily, there’s a tried-and-true method for delivering criticism in a way that’s likely to be well-received: the ‘sandwich’ method.

The idea is simple. Start with a positive comment (the first slice of bread), follow it up with your constructive criticism (the filling), and then end with another positive comment (the second slice of bread).

For instance, you might start by appreciating your boss’s strategic thinking, then gently bring up an area where you think there’s room for improvement, and finally affirm their overall leadership skills.

This method helps to cushion the blow of the criticism and leaves the conversation on a high note. It’s not about sugar-coating the truth, but presenting it in a way that’s more likely to lead to positive change rather than defensiveness or resentment.

6) Show empathy

At the end of the day, your boss is human too, with their own set of fears, insecurities, and pressures.

No one is selfish all the time for no reason. There’s always a story behind it, perhaps a tough past or constant pressure to perform. Understanding this can make a big difference.

Showing empathy doesn’t mean condoning their actions, but rather understanding where they’re coming from. This can help bridge the gap between you and your boss, and even inspire them to show more empathy themselves.

Remember, we’re all fighting our own battles. A little kindness and understanding can go a long way in improving your working relationship with your boss.

7) Maintain your integrity

Once, early in my career, I found myself compromising my values to please a boss who was notoriously difficult to work with. I went along with decisions that didn’t sit right with me, and as a result, I started losing respect for myself.

That’s when I realized the importance of maintaining my integrity, even in challenging situations.

Your integrity is your compass in the workplace. If a situation demands you to act against your principles, it’s important to voice your concerns.

Standing up for what you believe in may be tough, but it’s essential for your self-respect and peace of mind. Plus, it might just earn you the respect of others around you – including your boss.

8) Practice assertive communication

Assertive communication is a skill that can dramatically improve your interactions with a self-centered boss.

Being assertive means expressing your thoughts, feelings, and needs in an open and honest way, while also respecting the rights of others. This is different from being aggressive, which involves violating the rights of others to get what you want.

For instance, instead of saying, “You never listen to my ideas,” which is confrontational and likely to put your boss on the defensive, try saying, “I feel that my ideas are not always considered. I would appreciate it if we could discuss them further.”

Assertive communication promotes fairness and mutual respect and can be a game-changer in dealing with a difficult boss.

9) Stay professional

No matter how difficult your boss may be, always remember to stay professional.

Keep emotions in check and avoid resorting to personal attacks or gossip. Your conduct should reflect your commitment to your job and your respect for the workplace.

Even if your boss doesn’t reciprocate, you’ll know that you’ve done your part in creating a positive work environment. And who knows? Your professionalism might just rub off on them.

Final thoughts: It’s a journey

Dealing with a self-centered boss can be challenging, but remember, it’s also an opportunity for growth.

The German philosopher Friedrich Nietzsche once said, “What does not kill us makes us stronger.” This holds true in the realm of workplace dynamics too.

Each interaction with your boss is an opportunity to hone your communication skills, increase your emotional intelligence, and strengthen your resilience.

While these strategies may not transform your boss overnight, they can significantly improve your working relationship over time.

More importantly, they can help you maintain your sanity and integrity in a difficult situation. Because at the end of the day, the only behavior you can truly control is your own.

So take these strategies to heart, and embark on this journey of communication and self-improvement. Who knows? You might just find that in the process of building bridges with your boss, you’ve also built a stronger version of yourself.